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How Invoicing Works on NotaryDash

This article explains the invoicing model on NotaryDash — what gets billed, when, and to whom.

The Two-Party Payment Flow

It's important to understand that NotaryDash sits between two different payment relationships:

  1. Signing services pay NotaryDash — a per-order platform fee for each closed signing order.
  2. Signing services pay notaries directly — NotaryDash does not process or hold payments between signing services and notaries. That relationship is handled outside the platform.

If you are a notary with questions about payment for a completed signing, you will need to contact the signing service that assigned you to the order. NotaryDash support cannot process or dispute those payments on your behalf.

How Signing Services Are Billed

Signing services are charged a per-order fee for each order that is marked as closed/completed on the platform. NotaryDash invoices signing services on a regular billing cycle.

Current platform pricing: - One-time onboarding fee: $399 - Per closed order: $7.50 - Monthly minimum: 10 orders

Pricing is subject to change. Contact us at support@notarydash.com if you have questions about your specific pricing arrangement.

When Is an Invoice Generated?

An invoice is generated when an order reaches Closed status. Orders that are cancelled or never completed are not invoiced.

Invoices are aggregated over your billing period and sent to the billing contact on file for your signing service account.

QuickBooks Online Export

NotaryDash supports exporting invoice data in a format compatible with QuickBooks Online. This is the most accurate source for reconciling what you've been billed. See Exporting Order & Financial Data for instructions.

Discrepancies Between Reports

If you notice a difference between your internal order count and your invoice, a few common factors can cause this:

  • Order close date vs. creation date — An order created in one month may close in the next. Invoicing is based on when the order closes, not when it was created.
  • Server time (GMT) — The platform processes invoicing in UTC/GMT. An order closed near midnight in your local time zone may fall into the next billing period if it crossed over midnight server time.

For a full breakdown of reconciliation, see Understanding Invoice Exports & Discrepancies.

Notary Pay — How It Works

NotaryDash displays a notary fee field on each order, which represents the agreed-upon amount the signing service will pay the notary. This is informational — the actual payment happens outside the platform, directly between the signing service and the notary.

If you are a signing service and a notary has a payment dispute with you, that is handled between your companies. NotaryDash support cannot intervene in those disputes.

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