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Receiving and Reviewing Your NotaryDash Invoice

This article explains how and when NotaryDash invoices are sent to signing services, and what to do if something looks wrong.

When Invoices Are Sent

NotaryDash generates invoices on a regular billing cycle. Invoices are sent to the billing contact email on file for your signing service account.

Each invoice covers the closed orders from your billing period. The per-order fee applies to every order that reached Closed status during that period.

[NEEDS VERIFICATION: confirm billing cycle cadence — monthly? per period? — and exactly when invoices are sent.]

What's on Your Invoice

Your invoice will include:

  • The billing period covered
  • A line item for each closed order or a summary count of closed orders
  • The per-order fee applied
  • Any applicable minimum charges if your order count fell below the monthly minimum (10 orders)
  • The total amount due

How to Pay

[NEEDS VERIFICATION: Payment method details — ACH, credit card, check? Where to pay?] Contact NotaryDash support at support@notarydash.com if you have questions about payment methods or to update your billing information.

If You Didn't Receive Your Invoice

  1. Check your spam or junk folder — invoice emails can occasionally be filtered.
  2. Verify the billing contact email address on your account is correct. If it needs to be updated, contact support.
  3. If your email security software (such as Mimecast or Proofpoint) is in use at your company, the invoice email may have been quarantined. Check with your IT team or ask support to resend.

If Your Invoice Looks Wrong

Before contacting support, review the common reasons invoices may differ from what you expect — time zone differences, close date vs. creation date filtering, and cancelled orders are the most frequent causes.

See Understanding Invoice Exports & Discrepancies for a step-by-step reconciliation guide.

If you've reviewed those factors and still believe there is a billing error, contact support with:

  • The invoice or billing period in question
  • The specific order IDs you believe are incorrect
  • A brief description of the discrepancy

Exporting Invoice Data

You can export your order and invoice data directly from NotaryDash. The invoice export is the most accurate reference for what you've been billed. For instructions, see Exporting Order & Financial Data.

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