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Troubleshooting Missing Emails

If you're not receiving expected emails from NotaryDash, work through the steps below. Most missing email issues are caused by spam filtering, an incorrect email address, or an account configuration setting.

1. Check Your Spam or Junk Folder

Email providers frequently misclassify automated notification emails as spam. Before assuming an email wasn't sent, check your spam, junk, or bulk mail folder.

If you find NotaryDash emails there:

  1. Open one of the emails.
  2. Mark it as "Not Spam" or move it to your inbox.
  3. Add the sender to your contacts or safe senders list to prevent future filtering.

[Screenshot: Marking an email as not spam in a typical email client]

2. Whitelist the NotaryDash Sending Domain

Adding NotaryDash to your email provider's allowed senders list tells the server to stop filtering those messages. The exact steps depend on your email provider or IT setup.

Contact support at support@notarydash.com and ask for the NotaryDash sending domain to whitelist. Once you have it, you can add it to your safe senders list or give it to your IT team.

3. Check With Your IT Department (Enterprise Email Users)

If your organization uses email security software — such as Mimecast, Proofpoint, Barracuda, or a similar tool — those systems can delay, quarantine, or rewrite emails and links before they reach your inbox.

If other users at your company also have issues, this is likely the cause. Ask your IT department to:

  • Check whether NotaryDash emails are being quarantined
  • Add the NotaryDash sending domain to the organization's allowlist
  • Review whether any link-rewriting policies are affecting delivery

This is a common issue for signing services with corporate IT environments.

4. Verify Your Email Address in Your Profile

If the email address on your NotaryDash account is outdated or has a typo, notifications go to the wrong place. To check:

  1. Log in to NotaryDash.
  2. Go to your profile or account settings.
  3. Confirm the email address is correct.
  4. If it's wrong, update it and save.

[Screenshot: Account settings page showing email address field]

If you can't log in because you no longer have access to the email on file, contact support — they'll verify your identity before making a change.

5. Check Whether an Assistant Email Is Configured

NotaryDash accounts can have an assistant email address set up to receive notifications on behalf of the primary user. If this is configured on your account, some emails may be routing to that address instead of yours.

If you're consistently missing specific types of notifications and the steps above haven't resolved it, contact support and ask them to check your assistant email configuration.

6. Confirm a Recent Email Change Was Saved

If you recently updated your email address, confirm the change was saved properly:

  1. Log out of NotaryDash.
  2. Try logging in with the new email address.
  3. If login fails, the change may not have saved — log in with the old address and update it again.

Also check the new address's spam folder in case the first few notifications landed there before your mail provider recognized the sender.

Still Missing Emails After These Steps?

If you've worked through everything above and emails still aren't arriving, contact support at support@notarydash.com Include the order number (if applicable), a description of which emails you're not receiving, and approximately when the issue started. This helps the team investigate more quickly.

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