Email Notifications — What Gets Sent & When¶
NotaryDash sends automated emails at key points in the order lifecycle. This article explains which emails go to signing services and which go to notaries, plus how to manage where they're delivered.
For Signing Services¶
As a signing service, you'll receive emails when important actions happen on your orders:
- Notary invitation sent — this confirmation appears in the Automator dashboard only (not sent by email)
- Notary accepted — when an invited notary accepts the assignment
- Notary declined — when an invited notary declines, so you can reassign quickly
- Appointment confirmed — when the notary confirms the appointment date and time
- Documents uploaded — when signing documents are added to an order
- Order completed — when a signing is marked complete
- Order signed — when the notary marks the signing complete
- Invoice generated — when a new invoice is created for a completed order
[Screenshot: Example email showing a notary acceptance notification]
For Notaries¶
As a notary, you'll receive emails related to your assignments and account:
- Order invitation — when a signing service invites you to a new order
- Appointment reminder — sent before your scheduled signing appointment (exact timing may vary)
- Documents available — when signing documents are ready for you to review [NEEDS VERIFICATION]
- Order cancelled — if an order you're assigned to is cancelled
- Credential approved — when a submitted credential is verified by NotaryDash
- Credential rejected — when a submitted credential can't be verified, with a reason
- Password reset — when a password reset is requested on your account
[Screenshot: Example email showing an order invitation with signing details]
Where Emails Are Delivered¶
All notification emails go to the email address on your NotaryDash account profile. Log in to NotaryDash and check your profile settings to confirm the address is current.
Assistant Email¶
If your account has an assistant email address configured, some notifications may route to that address instead of or in addition to your primary email. This is intended for users who have an assistant handling order communications on their behalf.
If you're missing emails and suspect they're routing to an assistant email you didn't intend to set up, contact support — they can review your account configuration.
Updating Your Email Address¶
If you need to change the email address on your account:
- Log in to NotaryDash.
- Go to your profile or account settings.
- Update the email address field and save.
If you no longer have access to the email address currently on file and can't log in to change it yourself, contact support at support@notarydash.com You'll need to verify your identity before the change is made.
[Screenshot: Account settings page showing the email address field]
Not Receiving Expected Emails?¶
Emails can be delayed or filtered by spam filters and email security software. See Troubleshooting Missing Emails for a step-by-step guide.